Terms of Service

Last updated: October 2026

Please read these terms carefully before placing an order with SpainVisa Services. By submitting an order you agree to be bound by these terms and conditions.

1. About Us

SpainVisa Services is a UK-based document legalisation and sworn translation service, trading since 2009. We are registered with the Foreign, Commonwealth & Development Office (FCDO). References to 'we', 'us', or 'our' in these terms mean SpainVisa Services. You can contact us at [email protected].

2. Our Services

We provide: (a) FCDO-registered apostille legalisation of UK documents including ACRO Police Reports and GRO certificates (birth, marriage, and death certificates); (b) sworn translation of documents into Spanish by Ministry of Foreign Affairs-accredited translators. Services are available on a Standard tier (5–7 working days) and a Priority tier (2–3 working days). Turnaround times are estimates and begin from the working day after we receive your documents in satisfactory condition.

3. Placing an Order

An order is placed when you complete checkout and payment is confirmed by Stripe. You will receive an order confirmation by email. It is your responsibility to ensure that the documents you submit are genuine, valid, and in the correct condition for legalisation or translation. We reserve the right to decline or cancel an order if documents are unsuitable, damaged, or fraudulent.

4. Pricing and Payment

All prices are displayed in pounds sterling (GBP) and include legalisation fees, translation costs and Royal Mail Special Delivery. Standard legalisation is £75 per document; Priority legalisation is £125 per document. Standard translation is £50 per page; Priority translation is £75 per page. Payment is taken in full at the time of ordering via Stripe. We do not store your card details. Prices are subject to change; the price displayed at checkout is the price you will pay.

5. Document Submission

After placing your order you will receive instructions on how to submit your documents. Physical documents must be sent by tracked post at your own cost and risk. We recommend using Royal Mail Special Delivery or an equivalent tracked service. We accept no liability for documents lost or damaged in transit to us. Digital submissions (where offered) must be clear, complete scans in PDF or JPEG format.

6. Turnaround Times

Turnaround times are working-day estimates and begin once we have received your documents and confirmed they are suitable for processing. Standard service: 5–7 working days. Priority service: 2–3 working days. These times are not guaranteed and may be affected by FCDO processing delays, public holidays, or circumstances beyond our control. We will notify you of any significant delay.

7. Delivery and Return of Documents

Completed documents are returned by Royal Mail Special Delivery to the address provided at checkout. Return postage is included in the service price. We accept no liability for documents lost or damaged in transit after despatch. If you require a specific delivery method or international delivery, please contact us before placing your order.

8. Cancellations and Refunds

You may cancel your order within 24 hours of placing it, provided we have not yet begun processing, for a full refund. Once processing has begun, cancellations are not accepted and no refund will be issued. If we are unable to process your documents for any reason attributable to us, you will receive a full refund. Refunds are processed via Stripe and may take 5–10 business days to appear in your account. To request a cancellation, contact us immediately at [email protected].

9. Limitation of Liability

We will not be liable for: (a) any delay or failure caused by circumstances beyond our reasonable control, including FCDO delays, postal disruption, or force majeure events; (b) any loss arising from documents submitted that are unsuitable, invalid, or fraudulent; (c) any indirect, consequential, or economic loss arising from use of our services. Our total liability to you in connection with any order shall not exceed the amount paid by you for that order.

10. Accuracy of Documents

Translations are produced by Spanish Ministry of Foreign Affairs-accredited sworn translators and are certified as accurate. However, we cannot guarantee acceptance of translated or legalised documents by any third party, authority, or institution. It is your responsibility to verify the requirements of the receiving authority before placing an order.

11. Intellectual Property

All content on this website, including text, design, and branding, is the property of SpainVisa Services and may not be reproduced without our written permission. Translated documents produced for you remain your property once payment is received and the order is complete.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our services after any update constitutes acceptance of the revised terms.

Questions about these terms?